Cancellation & Refund Policy

Last updated: Recently

1. Cancelling an order

You can cancel any order at least 4 hours before the scheduled delivery slot for a full refund. After that window, our florists have usually begun preparing your arrangement and we can no longer cancel without a small assembly fee.

Same-day orders can be cancelled within 30 minutes of placing the order, before assembly begins.
Once a same-day order has entered our delivery queue it cannot be cancelled.
Scheduled orders for future dates can be cancelled or rescheduled at no charge up to 24 hours before the slot.

2. Items we cannot cancel

Personalised gifts (custom messages, photo cakes, monogrammed hampers) and any item already dispatched cannot be cancelled. If an order is already in transit, please refer to the Returns & Refunds page for the quality-issue process.

3. Cancellations by us

Occasionally we may need to cancel an order — a stem becomes unavailable in the morning sourcing, a hill route is closed, or the recipient pincode is outside our reach. If that happens, we will write to you immediately and process a 100% refund the same day. We'll also try our best to offer a comparable alternative before cancelling.

4. Refund timeline

Approved refunds are processed within 5–7 business days to the original payment method. UPI refunds typically arrive faster (24–48 hours); card refunds may take the full week to reflect, depending on your bank.

5. How to request a cancellation

Write to us via the contact page with your order ID. Phone us if it's urgent — for same-day cancellations, a phone call is faster than email.